Before contacting us: quick answers and best practices

For quick and efficient assistance, please review these important points. They cover frequently asked questions and best practices for an optimal experience with Elite Fames. Thank you!

Payment and Company Information

  • Payment problem? If your payment is declined, simply request a secure Apple Pay, Google Pay, or other payment link via our contact form below.

Quick Support Tools

  • Instant Answers: First, check out our chatbot (bottom right)! We've preloaded answers to many frequently asked questions, so you might find what you need instantly.

For a smooth delivery (crucial steps!)

  • 1. A public profile is essential: To generate followers, your social media profile must be public If it's currently private, please change your settings. Also, make sure the "Like" and "Follower" counters are visible and not hidden.

  • 2. Instagram Update - Important Setting: Instagram has a specific setting that can block new followers. To ensure correct delivery


    1. Access to your account settings .

    2. Select " Follow and invite friends ".

    3. Search and uncheck the " Review " option (or similar wording like "Suggest account to others" if the "Review" option is not present). This step is essential so that new followers are added automatically.

Addressing Common Concerns
  • 3. Loss of subscribers (free top-ups): If you notice a drop in your subscriber count, don't worry: Top-ups are completely free You can request a top-up every 15 days. Fluctuation or loss of followers is a normal phenomenon on social media (especially if the above settings are not applied). Recent updates to platforms like Meta and Instagram have unfortunately accentuated this phenomenon for all our services. That's why we are proud to offer our free top-up service. We are continuously working on improving the quality of our services and developing our technology to ensure your satisfaction.

  • 4. Recent orders: If your order was placed less than 72 hours ago, please be patient. Deliveries are generally underway. After this time, please contact us so we can check the status of your order.

  • 5. Missing order/confirmation number? If you did not receive a confirmation email, please check the email address you used during checkout. Payment services like Apple Pay sometimes use a different email address than your primary email address. Every Elite Fames order includes an invoice and confirmation sent via email or text message.

How to contact us effectively

  • 6. Contact form only: In order to ensure rapid and efficient processing of your request, we We only take into account messages sent via our dedicated contact form on this page. Thank you for your understanding.

Contactez-nous

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